1. Delivery Regions

We provide shipping services to most countries and regions worldwide. Currently, the main regions with regular delivery services include:

· North America (the United States, Canada, etc.)

· Europe (the United Kingdom, Germany, France, Italy and other major EU countries)

· Asia - Pacific (Australia, Japan, South Korea, etc.)
If your country or region is not in the above list, you can contact our customer service to inquire about the specific possibility and solutions of delivery.

2. Shipping Timeframes

· Standard Shipping: Generally, after the order is confirmed and payment is completed, it can be delivered to major countries and regions (such as the United States, Germany, Australia, etc.) within 7 - 15 business days. Affected by factors such as customs clearance, holidays, and peak logistics seasons (such as before and after shopping festivals), the delivery time may be delayed. We will do our best to coordinate and speed up the delivery.

· Expedited Shipping: If you have urgent needs, you can choose the expedited shipping service, and it can be delivered to some major countries and regions within 3 - 7 business days. Please contact customer service to confirm the specific fees and deliverable regions. The expedited service needs to be noted in the order or contact customer service in advance.

3. Shipping Cost Calculation

The shipping cost is comprehensively calculated based on the weight and volume (if the volume of the goods is too large) of the ordered items, the delivery destination, and the selected shipping method. You can enter the shipping address on the shopping cart page, and the system will automatically display the corresponding shipping cost amount. Different shipping methods correspond to different shipping costs and timeframes, and you can choose as needed.

4. Logistics Tracking

After the order is shipped, we will upload the tracking number and tracking link to your order page in a timely manner. You can use the tracking number on the corresponding logistics official website or through the link we provide to track the shipping status of the package in real - time, including key node information such as package pickup, transit, customs clearance progress, and final delivery.

5. Customs and Duties

· You are responsible for paying possible import duties, value - added tax (VAT), consumption tax and other taxes in your country or region. The customs policies and tax standards vary greatly in different countries and regions. It is recommended that you consult the local customs in advance to understand the relevant regulations.

· If the package is delayed in customs clearance or returned due to your failure to pay taxes in a timely manner, the additional fees (such as return shipping fees, warehousing fees, etc.) will be borne by you. We will assist you in following up and handling, but we are not responsible for the additional costs caused by tax issues.

6. Handling of Abnormal Situations

· Package Delay: If the package is not delivered within the estimated time, you can first check through the logistics tracking information whether it is caused by customs clearance, abnormal logistics stations, etc. In case of delay, you can contact our customer service, and we will negotiate with logistics providers to try our best to promote the package to be delivered as soon as possible and feedback the progress to you in a timely manner.

· Package Loss or Damage: If you find that items are missing or the goods are damaged when you receive the package, please contact customer service within 48 hours after signing for receipt, providing clear photos, the tracking number, and a detailed description. After verification, if it is the logistics liability, we will arrange reshipment or refund for you. The specific plan will be determined through negotiation with you according to the actual situation.

 

We are committed to providing you with stable and efficient shipping services to make your shopping experience smoother. If you have any questions related to shipping, please feel free to contact our customer service team at any time!